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May 9, 2017

Chatbots: the future of healthcare?

Chatbots are more fun, easier to use, reduse costs and because people can talk to them, there is no need to write: a great benefit for the functionally illiterate. New technology is opening up new possibilities for voice options, as we speak.

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For example, Manchester-based startup eLucid mHealth has been awarded test contracts with the NHS to provide patients with medications in a "secure, intelligent container". The natural language AI company Babylon is due to begin a trial in North London where 1.2 million people will receive medical advice from a chatbot.

So, there is a new task at hand for communication managers worldwide. They need to train their staff on writing for voice. However, while messaging is a new communication channel, it does not necessarily change the way you communicate!

Like to learn more about chatbots, relevant new technologies and the experiences? Read the in-depth articles form healthcare specialists within the upcoming issues of ICT&health International. Subscribe now!

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